Training People to Expect Reward for Outrage
Sometime in corporate culture overseeing the idea of customer service, it was decided that the customer is always right and that very powerful framework has slowly infected all aspects of our culture.
Sometime in corporate culture overseeing the idea of customer service, it was decided that the customer is always right and that very powerful framework has slowly infected all aspects of our culture.
Anxiety is the thing that’s ripped our country apart. It has divided us, caused us to fear and hate those who think and live differently than us, and even caused us to hate those who only slightly disagree with us. It has led to panic and overreaction. And I worry that American Anxiety is only going to exacerbate the social and political divide in this country to the point that there is no coming back.