Training People to Expect Reward for Outrage
Sometime in corporate culture overseeing the idea of customer service, it was decided that the customer is always right and that very powerful framework has slowly infected all aspects of our culture.
Sometime in corporate culture overseeing the idea of customer service, it was decided that the customer is always right and that very powerful framework has slowly infected all aspects of our culture.
...that, if taken through the lens of truck stops and gas stations throughout the Midwest, Reese’s has taken over the world.