Notes from the Post-it Wall — Week of August 5, 2018
I bet the best part of a customer service representative’s job is picking their American name. “Hey, Aarushi, who you going to be today?”
“Today, I’m Stephanie. Tomorrow… I’m thinking I’ll be a Jill! No, Jillian! Definitely Jillian.”
How do you want to be defined? By one action? By some opinion that could evolve? By a mistake, regrettable only with hindsight? Or by the sum of your parts? Okay, do that for other people. Start the trend.