Notes from the Post-it Wall — Week of March 18, 2018
• Never mistake a lack of enthusiasm for a lack of care. Sometimes displaying enthusiasm is the same as walking into battle with your flak jacket in the Jeep and your shirt wide open.
• Never mistake a lack of enthusiasm for a lack of care. Sometimes displaying enthusiasm is the same as walking into battle with your flak jacket in the Jeep and your shirt wide open.
“Great!” I said, still smiling. “I’ll get that for you right away.” And then I leaned a little and let my smile fade. “And if you ever snap your fingers at any of our staff again, I will personally escort both of you out of here and you will not be welcome back again. Ever.” Both of their faces went from smug to surprised. Like they’d never been told “no” before or, more to the point, like they’d never been called out for being unnecessarily rude. I straightened up, brought my smile back and said, “Just the cheese? Anything else right now?”