The Guide to Excellent Customer Service
Don Hall Don Hall Don Hall Don Hall

The Guide to Excellent Customer Service

In The Shawshank Redemption, the character of Brookes Hatlin is released after decades behind bars.  The world has changed.  It's faster.  Cars are faster, technology is faster, people seem to be in so much more of a hurry than when he was convicted.  The speed of things and the lack of familiarity in simple day-to-day living pushes him further and further into a corner that he can only find one means of escape from - a rope.

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Loving Your Country is Like Loving Your Child
Contributor David Himmel Contributor David Himmel

Loving Your Country is Like Loving Your Child

I love my daughter more than anything. I am devoted to her. I would die to defend her.

But that doesn’t mean I defend or justify every single thing she does. When she tries to claw her mother’s eyes out because she hasn’t peeled a banana fast enough, I let her know that that shit is not acceptable. My love for her motivates me to help her not be an asshole. I want her to succeed at being a worthwhile person. I want her to realize her full potential. Which I’ll again briefly mention is enormous, probably greater than your kids’, if you have them.

This brings me to love of country; patriotism.

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My Old Man and the Sea, and Me
David Himmel, Poetry David Himmel David Himmel, Poetry David Himmel

My Old Man and the Sea, and Me

A blackened city looms ahead
With foreboding consequences obvious in the darkness.
Behind us, a bright sky and calm waters and the time I feel we used wisely.
“We would have been home if you hadn’t been so anal,” my old man says.
“It’s better to fix and fully prep your vessel in port,” I reply. “Helps us avoid trouble at sea.” 

The wind arrives in furious fashion.
The knots speed up — they tighten and strengthen.
We’re under motor but that don’t matter none.
The tiny and mighty storm has found our little vessel.
We might as well throw the wheel overboard
For all the good it’s doing.

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Repost: Playing Dead in the Face of Responsibility
Don Hall Don Hall Don Hall Don Hall

Repost: Playing Dead in the Face of Responsibility

Human beings are among the most vulnerable creatures on the planet. No armor, no big claws, can't fucking run fast, not particularly strong. Even the strongest man on the planet (you know, the redneck fucker who can pull a tractor with his teeth or hang an anvil from his balls) is just a thin-skinned hot dog meal to a mountain lion.

So we compensate with misdirection.

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Corporate Sexual Harassment Training is a Hamfisted, Poorly Thought Out Necessity
Don Hall Don Hall Don Hall Don Hall

Corporate Sexual Harassment Training is a Hamfisted, Poorly Thought Out Necessity

Yes, we watched another video of clueless idiots harassing each other with a dumbfounded obtuseness that defies how actual humans behave. In my time in the workforce, I think I’ve seen five of these videos and none of them are repeats which begs the question: how many fucking Sexual Harassment Training videos are in existence and can we have a mini-film festival featuring the best or worst ones?

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Long Train Running: A Chicago Marathon Story | Chapter 4 — Why We Run
David Himmel David Himmel David Himmel David Himmel

Long Train Running: A Chicago Marathon Story | Chapter 4 — Why We Run

Jim Von Handorf ran marathons for the same reasons he climbed mountains: to escape and to conquer.

A career fireman in Nashua, New Hampshire, Jim was an outdoorsman to the fullest. He climbed mountains, bouldered, swam, bicycled and ran. His daughter, Amy explains that her dad could never really sit still. That he had a constant need to just go, go, go. He grew up in a small, Boston apartment with a lot of people. The bustling tightness of the city drove him to get out. It was always in his nature to escape. He was into Thoreau and Kerouac. He needed space. So he headed into the wild. His mountaineering expeditions he made with his buddies took him to peaks all over the country where he would test his mettle against the elements and his own limits.

He even showed esophageal cancer that he was not one to go down easy.

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Notes from the Post-it Wall | Week of June 23, 2019
David Himmel, Post-It Wall Notes David Himmel David Himmel, Post-It Wall Notes David Himmel

Notes from the Post-it Wall | Week of June 23, 2019

Phrases like “not to mention” and “ who needs no introduction” written or said leading into an introduction are completely false statements and make no sense in any context they’re used. They should be removed from our language patterns completely. It goes without saying that these phrases and others should not be used ever again.

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The Sinking of Uncle Joe
David Himmel, Poetry David Himmel David Himmel, Poetry David Himmel

The Sinking of Uncle Joe

And, Hey! Uncle Joe worked with Barack Obama!
He’s got black friends. He’s not a racist. Just ask him. 

And he’s not a close-talker or a personal space-invader.
Just ask him.
He’ll put his hands on your shoulders and whisper:
“Hey, now… I’m your Uncle Joe. Remember Obama?” 

Then, sadly, and unexpectedly, before you can answer or squirm away
He’ll say mostly to himself with disappointment, “Yeah… me, too.”

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What We Learned from the First Democratic Presidential Debate
David Himmel David Himmel David Himmel David Himmel

What We Learned from the First Democratic Presidential Debate

Initial media reports are naming Sen. Elizabeth Warren (Mass.) as the debate’s winner. More and more, Warren gains favorable ground in my eyes. I like her thoughtful, thorough plans. Yeah, they’re boring and require us to follow the bouncing ball as she walks us through them, but they’re tangible plans, even if she doesn’t repeat them in Spanish.

The biggest difference on the stage last night was not between any of the candidates but the color between Castro’s top and bottom teeth. 

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The Conflicting Case to Do Away with Facebook
Don Hall Don Hall Don Hall Don Hall

The Conflicting Case to Do Away with Facebook

It was a Black Mirror episode that triggered me.

Specifically, Smithereens, and more directly a monologue/rant by Andrew Scott about everyone looking down at their smartphones constantly. It hit me like a two-by-four in the gut: I am that guy. I’m on my phone far more than I should be and I’m almost paralyzed in my distractions. 

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